Contact Us

1. Delivery Arrangements, Costs, and Delivery Time

We aim to dispatch all orders within 2-3 business days of receiving payment. Delivery times may vary depending on your location, but most orders arrive within 5-10 business days for standard shipping. Delivery costs are calculated at checkout and depend on the size, weight, and destination of your order. We offer standard and express shipping options where available.

2. Returns and Cancellation Policy

Customers may cancel or amend their order at any time before it has been shipped by contacting us directly. However, once an order has been dispatched, we do not accept returns or offer refunds. Please ensure all order details are correct before completing your purchase. If your order arrives damaged or faulty, please contact us within 2 days of delivery, and we will review the issue and discuss possible solutions.

3. Liability for Delays or Lost Orders

While we strive to ensure timely delivery, we are not responsible for any additional costs incurred by customers due to delayed, lost, or misrouted orders caused by courier issues or incorrect delivery details provided by the customer. We will, however, work with you and the courier to resolve any such issues as quickly as possible.

dnb.tcg@outlook.com
440-783-0555